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Job description

Group Operations (Hotel) Application Lead

Job Scope

  • Business IT Partner for Group Operations functions (Aerotel, Allways, F&B)
  • Overall Application Management and Delivery for systems related to the above technologies
  • Enable: Translate Business Ideas, to Business Requirements, Technical Design
  • Govern : Technical Architecture, Application Design, Quality Assurance & Delivery Vendor Management
  • Innovate: Research industry & market trend and refresh internal technology standards

Job Responsibilities:

  • Oversee all hotel operations related IT applications, telephony and implementation of projects that contribute to the improvement and standardization of the business, technology infrastructure and/or systems and applications in alignment with business and user needs and IT strategy.
  • Research and understand new technologies in hospitality industry and determine how these technologies can support our business vision in airport hospitality industry.
  • Manage business demands, analyse business requirements and prepare cost/benefit analysis and suggested roadmap for approval.
  • Manage the design principles, IT blueprint and ensure architecture and technologies implemented are aligned to global standards and support the business objectives
  • Deliver large scale implementation of standardized system projects on a Global scale, working closely with stakeholders such as key business leaders Senior Executives and various functional teams within IT organization to achieve business goals
  • Ensures that property management have realistically budgeted and prioritized operating budgets based on anticipated information technology projects and property support/needs requirements.
  • Advises and ensures that property management has adequately addressed technology needs in short- and long-term planning.
  • Manage vendors and have operational oversight for delivering innovative, effective and sustainable solutions and ensure design aligned with IT standards
  • Manage and monitor daily function & operations of the assigned area, and ensure continuity of services and SLA with vendor application support are being met
  • Work with business to support process improvement and data analysis needs and ensure timely communication to business stakeholders regarding system/process changes, training updates and other pertinent related information
  • Collaborate with Business Units and IT application development teams in project management, requirements study and testing according to established procedures
  • Mobilize large teams and drive both internal and external parties commit to their work responsibility and project deadline
  • Ensure consistent communication to all stakeholders across all levels on project status, issues and risk reporting
  • Ensure project success and completion; escalate as necessary to remove any roadblocks impeding success
  • Multi-task and manage several projects concurrently
  • Work closely with IT support organisation and external vendors to ensure issues are being addressed timely and SLA is maintained.
  • Support all aspects of Internal and External Audit reviews to maintain compliance with corporate policies and procedure

Job Requirements:

  • Degree holder in Information Systems, Computer Science , Business Administration or related disciplines
  • Min 15 years of experience in Application Implementation and Management role, preferably with consulting and project manager experience with Regional/Global exposure in sizable companies
  • Hospitality industry working experience is a must
  • Proven track record of managing large scale application projects and business process re-engineering
  • Min 8 years of solid experience in setting up IT system and capabilities in hotel implementation such as Website, PMS, PABX, POS, Key Cards, IPTV, Telephony system, Clienteling, CRM, Internet Booking Engines, Integration with OTA, Wifi, PCI-DSS and network Cisco/Cisco Meraki networking technologies
  • Strong analytical mindset and able to manage complexity with good problem solving skills
  • Strong business acumen in the hotel business functions and operations
  • Strong communication and people skills, enjoy hosting and presenting in front of big group
  • High attention to detail and attentive to risk
  • Ability to manage a team of global resources and vendors
  • Ability to work independently on complex tasks which require analysis and action.
  • Ability to work well with employees and user community at all levels of the company , especially with senior business leaders
  • A good team player and have strong change management skill and experience
  • Regional and particularly with China experience is preferable
  • Fluency in English and Mandarin
  • Flexible to travel

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